Refund & Return Policy

At Exellion Lab, we are committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, we are here to help.

Returns

We offer hassle-free returns within 30 days of receiving your order. To be eligible for a return, your item must be:

• Unused, in its original condition, and in the original packaging.
• Accompanied by proof of purchase (order confirmation or receipt).

To initiate a return, please contact our support team at support@exellionlab.com with your order details. Our team will provide you with return instructions.

Refunds

Once your return is received and inspected, we will notify you via email regarding the status of your refund. If approved, your refund will be processed back to your original payment method within 5-10 business days. Please note that shipping fees (if applicable) are non-refundable.

Exchanges

If you received a damaged or defective product, we will gladly exchange it for the same item at no additional cost. Please reach out to us at support@exellionlab.com with a clear photo of the issue, and we will assist you promptly.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

• Used personal care items.
• Items marked as final sale.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, we recommend:

• Checking your bank statement.
• Contacting your bank or payment provider, as processing times may vary.
  If you still need assistance, feel free to contact us at support@exellionlab.com.

Need Help?

If you have any questions about returns or refunds, we’re here to assist! Reach out to us at support@exellionlab.com, and our friendly support team will be happy to help.