Refund & Return Policy

Last updated: 07.19.2025

We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

1. Returns

Our return policy lasts 30 days from the date you receive your order. If this period has passed, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, the item must be:

🔹 Unused and in the same condition that you received it

🔹 In its original packaging

🔹 Accompanied by proof of purchase (order confirmation or receipt)

2. Refunds

Once your return is received and inspected, we will notify you by email whether your refund is approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days, depending on your bank or credit card company.

3. Late or Missing Refunds

If you haven’t received a refund yet:

🔹 First check your bank account again.

🔹 Then contact your credit card company; it may take some time before your refund is officially posted.

🔹 Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, please contact us at support@exellionlab.com

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@exellionlab.com and we’ll provide return instructions.

5. Return Shipping

We offer free returns on all eligible items. If you are not satisfied with your purchase, you can return it at no additional cost to you.

6. Cancellations

Orders can only be canceled within 2 hours of purchase. After that, your order may already be processed or shipped. Please contact us as soon as possible at support@exellionlab.com for assistance.